Delivery & Shipping

Once your order has been dispatched, we will send you an email with tracking information. You can use this information to track the progress of your delivery and estimate the expected arrival time.

We do our best to process and dispatch your order as quickly as possible. The typical processing time for orders is 1 to 3 working days, depending on stock availability and restocking schedules.

Shipping Costs

• Orders over £69 qualify for free shipping.

• Orders under £69 are subject to a flat shipping rate of £9.90.

Shipping Rates by Country

Note: Delivery delays may occur, especially during holiday seasons or promotional periods when demand increases significantly and certain items may be temporarily out of stock.

If you have any questions, please contact our customer service team for more accurate shipping information.

International Shipping

We deliver to most countries worldwide, with the exception of the following countries where shipping is not available:

Thailand, India, Brazil, Dominica, Réunion, Iraq, Mozambique, French Guiana, French Polynesia, Panama, Maldives, Ecuador, Guadeloupe, Martinique, Palau, Turks and Caicos Islands, Seychelles, Mauritius, Trinidad and Tobago, Zambia, and Ivory Coast.

Taxes

For orders from the United States, no additional tax is charged. However, for most other countries/regions, a 10% tax is applied at checkout – meaning you will not be charged any additional fees by the carrier. This applies to the UK and EU member states (including Austria, Belgium, Germany, Spain, Italy, France, and others).

Where applicable, customs duties and import taxes are determined and collected by your local customs authority. Please contact them directly for more information about any potential charges.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and link, allowing you to track the status of your delivery.

For questions or assistance, please contact our customer service team at service@netherlandsstar.com.

Currency

All transactions on the Netherlands Star website are carried out in Pounds Sterling (GBP, £) , unless otherwise stated.

Additional Information

Orders are processed Monday to Friday, excluding weekends and public holidays. Delivery times are estimates and are subject to various factors beyond our control, such as weather conditions or carrier delays.

We are not responsible for delivery delays caused by unforeseen events such as natural disasters, carrier issues, customer errors, or public holidays.

Important: Netherlands Star is not liable for delivery errors resulting from customer negligence, such as an incorrect address, contact details, or refusal to confirm receipt. We cannot issue refunds for lost items resulting from such errors. If you notice errors in your order information, please contact us immediately with your order number and updated information at service@netherlandsstar.com.

Returning for a Refund

If you receive a damaged or defective item, please contact us immediately. We will assist you in processing a replacement or refund.

Email: service@netherlandsstar.com
Opening hours: Monday – Friday, 9:00 – 18:00 (CET)

Note: The return address on your parcel may not be our actual returns address. Please contact our customer service team for the correct return address to avoid lost parcels. We cannot issue refunds for items returned to an incorrect address.