Returns Policy
Thank you for your purchase at Netherlands Star!
If you are not completely satisfied with your purchase, please contact our customer service team for return instructions and the authorised returns address.
Returns Policy
All items purchased from Netherlands Star (with the exception of swimwear, underwear, briefs, bags and accessories) may be returned within 30 days of the delivery date.
Items must be unused, undamaged and in their original packaging, with all components intact. If not, the buyer will be responsible for any additional costs and no refund will be issued.
Only returns sent to an authorised returns address provided by customer service will be accepted. We do not accept returns sent to an unauthorised address.
Netherlands Star is not responsible for lost, damaged or missing items during return transit. If necessary, please contact the carrier directly to file a claim.
Please inspect the items you are returning carefully before sending them. We are not responsible for the return of products that did not originate from Netherlands Star.
We do not offer a "Freight To Collect" (FTC) service for returns. Return postage costs are the responsibility of the customer.
Return Conditions
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Defective items that are damaged, broken or soiled upon arrival.
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Items received in the wrong size or colour.
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Unwashed, unworn and unused items that do not meet your expectations within 30 days of receipt.
Note: Items that do not meet these conditions are not eligible for return or refund.
Return Process
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Contact us at service@netherlandsstar.com, stating which items you wish to return and the reason for return. Include photos for any quality issues.
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Once you have received the returns address and instructions from us, carefully pack your items and send them back using a tracked carrier.
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Send the tracking number or a photo of the return receipt to our customer service team.
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Once we receive the return parcel, we will process your return or exchange promptly.
Fast Refunds
Send the returned items in their original packaging with product labels to our returns address. We will refund the full purchase amount within one week of receiving the returned item, back to your original payment method.
Currency
All refunds are processed in Pounds Sterling (£, GBP) , unless otherwise stated.
Order Cancellation
Your order will be fully refunded if you cancel it within 24 hours of purchase. We cannot accept cancellation requests once the order has been dispatched.
Please contact our customer service team if you wish to cancel your order.
Email: service@netherlandsstar.com
Opening hours: Monday – Friday, 9:00 – 18:00 (CET)
Important note: The returns address on your parcel may not be our actual returns address. Please contact our customer service team for the correct returns address to avoid lost parcels. We cannot issue refunds for items returned to an incorrect address.